FAQ – College Claims
Q: In the event that I become sick or injured, what should I do?
A: Report to your Student Health Center immediately so that proper treatment can be prescribed or approved. The Student Health Center may need to stamp your claim form to authorize you to receive further treatment. Check your brochure if you are not certain whether this is necessary.
Q: What should I do if my Student Health Center is closed or I am away from college?
A: You should immediately consult a doctor and follow his or her advice. You should then notify your Student Health Center or us as soon as possible, no later than 30 days after your visit.
Q: Is pre-certification required before I am treated by a doctor or hospital?
A: Certain Plans do require pre-certification. Please review your plan brochure.
Q: How do I know if my injury or illness is covered?
A: Please refer to the student insurance brochure that was given to you upon enrollment. This brochure will describe those situations that are and are not covered. If you still have questions, please contact your Student Health Center or Brown & Moore.
Q: What if I have questions regarding my deductibles or premiums?
A: Please refer to the student insurance brochure that was given to you upon enrollment. This brochure will detail your obligations for premiums and deductibles. If you still have questions, please contact your Student Health Center or the phone number on your claim form.
Q: What if I pay the bill for the doctor visit on a covered illness or injury? How do I get reimbursed?
A: Please print and complete the online claim form with the appropriate information and signatures. Attach a copy(ies) of your itemized bills and/or receipt(s)and send everything to us. Failure to send in itemized receipts will result in payment to the care provider directly.
Q: How long will it take to receive my reimbursement?
A: Please allow at least 14 business days for your claim to be processed.
Q: If I did not pay for my doctor visit on a covered illness or injury, do I still need to fill out a claim form?
A: Yes! Please print and complete the claim form with the appropriate information and signatures and mail to the address on the claim form.
Q: Do I need to fill out the claim form completely?
A: Yes! Please be sure to fill out the entire form, including your social security number, both your college and permanent address, your date of birth, name of college and college policy number. Remember to sign the form! Failure to submit a complete form can result in a delay in the processing of your claim.
Q: How do I contact Brown & Moore Financial Services?
A: Please direct any questions to:
Brown & Moore Financial Services, LLC
1201 Peachtree Street, NE
400 Colony Square, Suite 1730
Atlanta, Georgia, 30361